• Error Message: There are no Excel Reports connected with this page. For more information, contact your administrator
• User unable to access IFTA
• Trip distance is reading as 0 KM
• Stale odometer
• Odometer not incrementing 
• Vehicle not showing up 
• Blank for any search range
• Some/all vehicles missing from IFTA report
• IFTA report blank for all days
• Showing blank when I download it
• Enter and exit odometer values are the same value and do not change

Possible reasons and resolutions: 

• Reason #1: Users need the Fuel Tax Report (IFTA) feature included in their Security Clearance in order to view IFTA Reports.
  • Resolution: Change the user's clearance to one that has this feature (Administrator or Supervisor)

• Reason #2: Device was unplugged or not communicating during the trip
  • Resolution: Ensure the device is plugged in and complete troubleshooting steps

• Reason #3: User is not in same group as vehicle
  • Resolution: Have an administrator in Company Group correct the grouping
    • Assign Vehicle to Group
    • Assign Group for a User

• Reason #4: Report is not set up to show in dropdown list
  • Resolution: Enable a the report to show in the list

• Reason #5: Vehicle has no valid trips during the time period
  • Resolution: Drive the vehicle to populate the report

• Reason #6: There is an issue with the IFTA crawler
  • Resolution: Contact Geotab support

• Reason #7: Device/Driver is archived
  • Resolution: Turn Include Historical Data to Yes

• Reason #8: Device was completely removed from the system
  • Resolution: The data cannot be recovered. Removing the device will permanently delete all of the device's data

• Reason #9: Before making the device historical, it was plugged into a new vehicle which overrode the previous vehicle's odometer readings
  • Resolution: Create a GPS-based IFTA report

• Reason #10: Fuel tax entries were made within the last few days and haven't updated on the report yet
  • Resolution: Check again after 48-72 hours

• Reason #11: There was a drop in odometer data
  • Resolution: Follow steps to fix 0km odometer readings

• Reason #12: Ryder Specific - Ryder customers cannot pull IFTA data 
  • Resolution: Contact Ryder Rental ELD Customer Support

• Reason #13: User is not in same database as device
  • Resolution: Check that user and device are in the same database
    • User - How to locate the Database name and account?
    • Device - How to view which database a device is shared to?
      

• Reason #14: The server is unable to find the IFTA report template and running the IFTA report causes "InvalidPDFException" error .
  • Resolution: Escalate case to Engineering Support