Support: How to Create a Support Ticket Through MyAdmin

In the event that you need support with a device(s), follow the steps below to create a support ticket:

1. Go to Support > Helpdesk Tickets from the main menu.
2. Click the Submit New Ticket button.
3. Provide the information required to troubleshoot the issue:
4. 
5. Click Review.
6. Review then click on Submit.
7. Click OK to submit the support ticket.

In the event that you need support on an order placed in MyAdmin, you can create a support ticket specifically for getting help with an Order. Select the following options to request Order Support in MyAdmin:

1. 
   
2. Select whether the issue occurred before the order was completed (Pre-Order Issue) or after the order was completed (Post-Order Issue).
3. Pre-Order Issue: If your issue is a pre-order issue, enter a subject line and a description of the issue. Add any relevant files to the ticket, as well as any email addresses you want copied on ticket responses.
4. Post-Order Issue: If your issue is a post-order issue, enter the PO number that you used for the order into the PO Number field.

Your ticket will be submitted and you will receive an email confirmation. You will also receive updates via email as the ticket is processed.

If you do not know the PO number for your order, go to Store > Orders & Returns > Order Management and use the filter options to narrow your search. Select the order from the table and click Submit Support Ticket to create a post-order issue with the PO number pre-filled.

When you create a ticket on MyAdmin, the Helpdesk page supports the following file types to upload for support tickets: .pdf, .png, .jpeg or .jpg, .gif, .txt, .csv, .mp4, .zip, .xls or .xlsx, .doc or .docx, .ppt or .pptx, .avi, .mpg.