People: How to unlock a user

A user with administrator clearance can unlock the user by following these steps:

1. From the main menu, navigate to the Administration > Users or People > Users & Drivers.
2. Select the user that is locked out from the list (Use the search bar at the top to search for a specific user if the list is too long).
3. At the top of the page select Unlock.
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4. Select Unlock again on the pop-up to confirm.

Note: The user should now be able to log in again.

• Only the Administrator security clearance can unlock profiles. Even if the user is a sub-clearance of an Administrator, they will not be able to utilize this feature.
• The unlock button will not appear if the selected user is not locked out.
• To determine whether a user has been locked out, please refer to the following article: MyGeotab: How to tell if a user has been locked out.
• To deactivate user lockout please refer to the following article: MyGeotab: How do I deactivate user lockout.
• For Geotab's Support to unlock a user, written consent via email or chat is mandatory from the requesting user prior to unlocking a user on their behalf.