Hardware: Tried the troubleshooting steps for device not communicating and it failed, how do we proceed?

Answer

After the troubleshooting steps are completed and the GO device still does not communicate
- Check if the device is under warranty or not.
If the device is not under warranty, you will need to order a new replacement GO device.
- Please contact your reseller to order new unit.
- Also, ensure the non-working device is cancelled.
If it is under warranty,please reach out to Customer Support to have an RMA issued for it.

Troubleshooting steps are below:
- Hardware: How to troubleshoot a GO Device not communicating (while you are at the vehicle)
- Hardware: How to troubleshoot a GO Device not communicating remotely after installation
You can check warranty status in MyGeotab by following steps below:
- How to check warranty status in MyGeotab
To find your reseller contact information, please go to MyGeotab>Login to your database>Click "Getting Started & Help">Click "Support">Click "Contact Information"

Keywords: GO Device Troubleshooting Device Not Communicating Billing Inquiries Cancelling