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Help and Support: What are the benefits the 24/hour Geotab support call center provides?

Updated 

Answer

  • Request support and training directly through MyGeotab database.
  • View, track, and manage support & training tickets directly through MyGeotab.
  • Receive personalized training with a Geotab Implementation Specialist.
  • Connect with experts through the Live Chat feature.
  • Receive support in English, Spanish, and French.
  • 24/7 phone and chat support in English, Spanish, and French 7 days a week including all holidays.
  • Receive proactive touchpoints from a Geotab Success Specialist focused on helping Customers achieve their business goals.
  • RMA support - Geotab will terminate RMA'd device and order the replacement on behalf of the Reseller.