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MyGeotab: Why is the Zone Visits report blank after creating a new zone

Updated 

Symptoms

  • Zones correctly created
  • Zone type selection made
  • New zone created with expectation of retrieving old vehicle visit
  • All vehicle selected for report
  • No future trip for that Zone
  • Zone Visits report is blank for only specific Zones

Cause

  • The Zone is new and was created after the trip that is expected to appear on the Zone Visits report
  • No future trip has been made to the zone
  • Every zone needs a dat reprocess to get previous data or trip

Resolution

  • Reprocess the data from the time the visit is expected
  • Reprocess data is required for new zone data to update

Additional Information