Answer
One business day from the time the ticket is submitted. Geotab partner support currently operates on a 24 hour schedule. Tickets that require customer involvement, escalation to a different level, and internal team involvement may extend the SLAs.
Additional Notes
For more information related to Geotab Partner Support SLA (Service Level Agreement), please check the document below:
Related Questions
- How long does Geotab Partner support take to respond to a ticket ?