• Unable to log in to MyGeotab.
• Unable to log in to the Geotab Drive app.
• Error: Invalid username or password.
• Password is unknown or incorrect.
• Password reset email has not been received by the end-user.
• I can't remember my drive app password.
• I'm a new driver and I'm trying to drive butI can't log in (Unknown username).
• I dont remember my password and my username.
• Can't access the database and the reset link doesn't work
• Last week my computer broke and get a new one but now I don't remember the username and password for one database so can you provide me with that, please.
• I forgot my password.
• Driver cannot login due to forgetting username and password
• I can't get a new password in order to log into my account
• I have been off for some weeks and come back today and my password is not working/I forgot my password.

Password is unknown or incorrect.

The password for your user account should be reset. Follow the steps below based on the type of username you have:

If your username is an email address:

Follow the steps here to reset your own password:

How to reset password in MyGeotab with an email address (Forgot Password) OR

An administrator can send the password reset email by following the steps here:

How can administrators force password resets for other users?

If your username is not an email address:

Reach out to an administrator to manually reset the password. See here:

MyGeotab: How can an Administrator change a user's password in MyGeotab?

• How to reset my password
• How to reset a password for a user